“The NDIS is about giving people with disabilities the same opportunities as everyone else — to live a full life and achieve their goals.” — NDIA
If you’ve been hearing about NDIS PACE and wondering what it means for you, you’re not alone. The NDIS PACE system is a new computer system that the NDIA is rolling out to transform the way NDIS plans and services are managed.
It’s expected to eventually replace the current myplace provider portal, giving participants more control over how their supports and resources are delivered, while offering providers a simpler, more efficient platform to work from.
At Re.Connect Support Services, we know that adjusting to a new system can feel overwhelming. But don’t worry — we’ve got your back. In this guide, we’ll break down PACE, explain what’s changing, and how we’ll help you navigate the new PACE system without the stress.
What is NDIS PACE and Why Is It Being Introduced?
PACE stands for Provider and Participant Connection and Engagement. It’s a new system designed to make the NDIS easier for participants to understand and use. The aim is to simplify how participants access funding, choose supports, and work with NDIS providers like Re.Connect.
According to the NDIA, PACE will improve transparency, reduce delays in plan approvals and payments, and give participants more control over which providers deliver their supports.
Why a New Computer System?
The old provider portal hasn’t always been easy young people to use. That’s why the NDIA created a new computer system that’s user friendly and more efficient.
Some of the key benefits of the PACE system include:
- Easier service bookings and approvals.
- Clearer budget information and support categories.
- Better access to plan details and updates.
- Stronger control over who delivers your services.
What Are the Key Changes You’ll Notice in PACE?
1. More Control Over Providers
With PACE, participants will now approve providers before they can deliver supports. These providers are called participant endorsed providers, meaning you’ll only work with those you trust.
2. Clearer Budgets and Support Categories
Your NDIS plan will show new categories and clearer budgets for key change areas, including important areas like:
- Capacity building
- Core supports
- Specialist disability accommodation (SDA)
- Supported independent living (SIL)
- Behaviour supports
- Recurring transport
3. Faster Plan Approvals and Changes
Need to update your plan? The PACE system makes it easier to submit changes and get them approved quickly — no more long waits.
What Are PACE Categories and Why Do They Matter?
The new categories introduced by PACE help ensure participants receive the right support types. These support types include:
- Capacity building to help you develop life skills.
- SDA and SIL for independent living or residential aged care if needed.
- Behaviour supports for specialist assistance.
- Transport and mobility support.
Each PACE plan is designed to make sure your funding is easy to understand, so you know exactly what services you can access.
What Happens to Your Existing Providers?
If you already work with trusted providers like Re.Connect, you’ll need to confirm us as a provider in your new PACE system portal.
This funding ensures we can continue to deliver the services you need, from supported independent living to capacity building.
How to Approve Re.Connect as Your Provider in PACE
Approving a provider is simple. Once your PACE plan is active:
- Log in to your participant portal (PACE).
- Review your participant endorsed providers.
- Confirm Re.Connect Support Services to keep receiving our support.
If you’re unsure how to do this, our team can assist you step by step.
How Does PACE Affect Plan Managed Participants?
If you’re a plan managed participant, your plan manager will continue to manage payments and claims on your behalf. However, all these transactions and claims will now be processed through the PACE system, making everything faster and more transparent.
Your plan manager will also help explain any changes to your budget information for existing categories and funding categories.
Will PACE Impact Your Service Bookings?
Yes — but in a good way! With PACE, you’ll be in control of your service bookings, ensuring that every provider and service is one you’ve chosen and approved.
This gives participants more say in how their NDIS plan is delivered.
What Does PACE Mean for Providers Like Re.Connect?
For us, PACE means we’ll have better tools to:
- Manage claims and payments.
- Ensure your supports align with your goals.
- Communicate with you clearly about support categories and budgets.
- Help you understand the new system and how to confirm us as a provider.
Will Your Current Supports Change?
Not right away. The rollout of PACE is happening in stages. But when your new plan is created in PACE, you might notice:
- New categories and clearer budgets.
- Easier ways to adjust your plan.
- Simpler, user-friendly tools in the portal.
When Will PACE Be Available to You?
The PACE system is being introduced gradually. You may receive an update from NDIA when it’s time to switch. If you’re not sure when it will affect you, contact us, and we can help find out.
What If You’re New to NDIS?
If you’re just starting out with the NDIS, you’ll likely begin under the new system. That means from day one, you’ll get access to more services provided clearer budget information, support categories, and service bookings.
How Re.Connect Can Support You Through NDIS PACE
At Re.Connect Support Services, we’re ready to help you through this transition for NDIS provider portal changes. We can:
- Explain PACE and your new plan in simple terms.
- Help you approve us as your provider.
- Support you to make the most of your funding and support categories.
- Assist you with PACE portal navigation and understanding provider linking.
Why PACE Means More Control for Participants
PACE is about giving you more control over your supports. From choosing providers to understanding your funding categories, PACE puts you in charge.
Our goal at Re.Connect is to ensure you feel confident and supported through every step.
Final Thoughts: Embracing NDIS PACE Together
While NDIS PACE is a big change, it’s designed to make life easier for participants and providers. At Re.Connect, we’ll be here to help you manage, understand, and use the PACE system, so you get the support you need without any hassle.
